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Service Contract Questionnaire

Customer

Order number

Name

Function

Contact details

Date

The speed of response to your enquiry

Exceptional

Very good

Good

Acceptable

Fair

Poor

Very poor

The repair was completed within the timescale you were given

Exceptional

Very good

Good

Acceptable

Fair

Poor

Very poor

When contacting SAACKE, you were directed to the correct person

Exceptional

Very good

Good

Acceptable

Fair

Poor

Very poor

Punctuality of Technician

Exceptional

Very good

Good

Acceptable

Fair

Poor

Very poor

The Technician arrived well presented

Exceptional

Very good

Good

Acceptable

Fair

Poor

Very poor

The speed of response to your enquiry

Exceptional

Very good

Good

Acceptable

Fair

Poor

Very poor

The Technician arrived at the time/date advised

Exceptional

Very good

Good

Acceptable

Fair

Poor

Very poor

The Technician arrived well presented

Exceptional

Very good

Good

Acceptable

Fair

Poor

Very poor

The Technician reported to the correct person and signed in

Exceptional

Very good

Good

Acceptable

Fair

Poor

Very poor

The Technician was courteous and polite

Exceptional

Very good

Good

Acceptable

Fair

Poor

Very poor

The Technician explained the repairs/service necessary

Exceptional

Very good

Good

Acceptable

Fair

Poor

Very poor

The Technician showed knowledge of the products and services

Exceptional

Very good

Good

Acceptable

Fair

Very poor

Poor

The Technician left the work area clean and tidy

Exceptional

Very good

Good

Acceptable

Fair

Poor

Very poor

The equipment service was to your satisfaction

Exceptional

Very good

Good

Acceptable

Fair

Poor

Very poor

Following completion of the service was the report provided to the correct person?

Yes

If you choose "No", please make further descriptions.

Was any additional work recommended to enhance the efficiency of the plant?

Yes

Understanding customers’ needs

Exceptional

Very good

Good

Acceptable

Fair

Poor

Very poor

Professionalism

Exceptional

Very good

Good

Acceptable

Fair

Poor

Very poor

Customer service experience

Exceptional

Very good

Good

Acceptable

Fair

Poor

Very poor

Value to your business of SAACKE’s services

Exceptional

Very good

Good

Acceptable

Fair

Poor

Very poor

We would appreciate any comments or suggestions you have which will assist in improving our service:

Would you be willing to let us use your comments in our newsletter?

Yes

We believe, that energy
generation from fossil
fuel combustion can be
as efficient and clean as
from sun, wind and water.

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SAACKE GmbH
Südweststraße 13
28237 Bremen
GERMANY

Tel: +49-421-64 95 0
Fax: +49-421-64 95 5224
Email: info[at]saacke.com