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Industry references
Plant modernization - Conversion from mixed firing to natural gas in specialty chemicals
Alternative Fuels - Lean gas
Alternative Fuels - Soy Molasses Combustion in Brazil
Water tube boilers - Modernization of a refinery in Bulgaria
Shell boilers - Combined heat and power system for food producers
Burner/steam pressure atomizer - equipment district heating power plant for low NOX emissions
Drying processes - Dusty fuels and biogas for drying
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Product overview - industry
Burners
SSB
ATONOX
ROTONOX GL
TEMINOX GL
Combustion chambers / Hot gas generators
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SEE modernization module
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Power-to-X (P2X)
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Marine references
Dual-fuel firing in a new dimension
Conversion of supertanker NISA to FPSO unit P63
Gas Combustion Units for safe LNG transport
Exhaust gas purification system on tanker MT Levana
Low emission power generation in Malta
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Product overview - marine
Marine boiler
Marine burner
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Gas Combustion Unit (GCU)
customer service
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Required information for spare parts inquiries
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Home
Industry
Industry applications
Plant modernization – plant automation
Fuels
Shell boilers
GTA auxiliary combustion systems
Thermal exhaust air purification
Thermal oil heaters
Drying processes
Water-tube boilers
Industry overview
Power-to-X: hydrogen
Customer service
Industry references
Plant modernization - Conversion from mixed firing to natural gas in specialty chemicals
Alternative Fuels - Lean gas
Alternative Fuels - Soy Molasses Combustion in Brazil
Water tube boilers - Modernization of a refinery in Bulgaria
Shell boilers - Combined heat and power system for food producers
Burner/steam pressure atomizer - equipment district heating power plant for low NOX emissions
Drying processes - Dusty fuels and biogas for drying
Product overview - industry
Burners
Combustion chambers / Hot gas generators
Burner control
SEE modernization module
Fuel supply
Combustion air supply
Marine
Marine topics
Power-to-X (P2X)
Online monitoring
Marine references
Dual-fuel firing in a new dimension
Conversion of supertanker NISA to FPSO unit P63
Gas Combustion Units for safe LNG transport
Exhaust gas purification system on tanker MT Levana
Low emission power generation in Malta
Product overview - marine
Marine boiler
Marine burner
Exhaust gas cleaning / scrubber
Gas Combustion Unit (GCU)
customer service
Industry
System consultation
Installation / Commissioning
Inspection / Maintenance / Repair
Spare parts
Trainings
Breakdown / Fault / Repair questionnaire
Service Contract questionnaire
Marine
Retrofit / Modernization
Service / Inspection / Maintenance
Boiler repair
Spare parts
Company
Research + Development
Corporate responsibility
Quality
Certificates
Customer satisfaction
History
SAACKE UK
UK Product portfolio
UK Aftersales support
UK Safety Guidance Notices
SAACKE UK Service
UK Expert Classes
Career
Young professionals (m/f/d)
Experienced professionals
Students
Apprenticeships at SAACKE
Our apprentices
Experience reports
Current vacancies
Service Engineer for Marine Applications (m/f/d)
News
News
ExpertClass
Trainings / Events
Press
Trainings
contact
Saacke
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customer service
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Industry
ǀ Service Contract questionnaire
Service Contract Questionnaire
Customer
Order number
Name
Function
Contact details
Date
The speed of response to your enquiry
Exceptional
Very good
Good
Acceptable
Fair
Poor
Very poor
The repair was completed within the timescale you were given
Exceptional
Very good
Good
Acceptable
Fair
Poor
Very poor
When contacting SAACKE, you were directed to the correct person
Exceptional
Very good
Good
Acceptable
Fair
Poor
Very poor
Punctuality of Technician
Exceptional
Very good
Good
Acceptable
Fair
Poor
Very poor
The Technician arrived well presented
Exceptional
Very good
Good
Acceptable
Fair
Poor
Very poor
The speed of response to your enquiry
Exceptional
Very good
Good
Acceptable
Fair
Poor
Very poor
The Technician arrived at the time/date advised
Exceptional
Very good
Good
Acceptable
Fair
Poor
Very poor
The Technician arrived well presented
Exceptional
Very good
Good
Acceptable
Fair
Poor
Very poor
The Technician reported to the correct person and signed in
Exceptional
Very good
Good
Acceptable
Fair
Poor
Very poor
The Technician was courteous and polite
Exceptional
Very good
Good
Acceptable
Fair
Poor
Very poor
The Technician explained the repairs/service necessary
Exceptional
Very good
Good
Acceptable
Fair
Poor
Very poor
The Technician showed knowledge of the products and services
Exceptional
Very good
Good
Acceptable
Fair
Very poor
Poor
The Technician left the work area clean and tidy
Exceptional
Very good
Good
Acceptable
Fair
Poor
Very poor
The equipment service was to your satisfaction
Exceptional
Very good
Good
Acceptable
Fair
Poor
Very poor
Following completion of the service was the report provided to the correct person?
Yes
No
If you choose "No", please make further descriptions.
Was any additional work recommended to enhance the efficiency of the plant?
Yes
No
Understanding customers’ needs
Exceptional
Very good
Good
Acceptable
Fair
Poor
Very poor
Professionalism
Exceptional
Very good
Good
Acceptable
Fair
Poor
Very poor
Customer service experience
Exceptional
Very good
Good
Acceptable
Fair
Poor
Very poor
Value to your business of SAACKE’s services
Exceptional
Very good
Good
Acceptable
Fair
Poor
Very poor
We would appreciate any comments or suggestions you have which will assist in improving our service:
Would you be willing to let us use your comments in our newsletter?
Yes
No
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